A Tier 1 DSO reduced daily schedule gaps from 12% to 7.4%.
PatientArc deployed Daily Brief and Open Chair Recovery across 14 clinics to synchronize front-office operations, reduce production leakage, and surface insurance status earlier in the day. The team moved from printed schedules, portal logins, and spreadsheet recall audits to a reviewed patient journey layer connected to PMS appointment books and eligibility feeds.
Schedule gaps
7.4%
from 12%Insurance verification
<30 min/day
from 4.2 hrs/wk- Schedule gaps reduced from 12% to 7.4%.
- Insurance verification time reduced from 4.2 hours per week per office manager to under 30 minutes per day.
- Average administrative prep time reduced by 90 minutes per day per location.
- Unbilled insurance claims from missed eligibility checks reduced by 18%.
Methodology: PMS Production vs. Scheduled reports compared with staff time-tracking logs, October 12, 2024 to present.
"The visibility into schedule risk before the morning huddle changed our throughput. We stopped reacting to holes in the day and started filling them before the patient even walked in. The multi-tenant view allowed me to see which locations were struggling with recall lag in real-time."
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